Just thought I would share a recent very disappointing experience with a local Rover dealer. I had a clutch plate replaced under warranty, on collection I noticed the following. 1/ A pair of pliars had been left under the bonnet. 2/ The gear knob was loose, it twisted an inch in either direction. 3/ The steering wheel was not aligned straight when driving in a straight line. So I took it back, they were sorry for the oversite of the pliars, they tightened the gear knob and according to the Service Manager had also adjusted the stearing wheel. I drove off, the stearing wheel had been adjusted but sadly it was now misaligned the other way!!. I took it back yet again. The mechanic tested it and said that the computer readings confirm that the road wheels are aligned and therefore they could not adjust the stearing wheel without adversly affecting the tracking.I said firmly that when I took the car in for the clutch the stearing wheel was straight,but they wouldn't have it, they stated that the stearing isn't touched whilst changing the clutch and suggested that I give it a go for a few weeks and see how I get on with it. I drove away disgruntled, during the 2 miles trip home the air bag failure light came on. When i got out of my car, I noticed that my hands were black with grime, it took swarfega to get it off, my trousers had marks on them which were quite clearly oil based and I can honestly say i was bloody angry. I complained to the Director, I complained to Rover. Yes they eventually sorted the air bag light and offered me a free valet! but someone was missing the point. What an inferior service, Iv'e had a fair few cars over the years which necessitated a variety of contacts with dealerships but never have I had one that doesn't appear to care about customer satisfaction or the quality of their workmanship. I have never had the experience of a mechanic getting into my car without taking precautions and clearly not giving a toss for the bloke who owns it. The stearing wheel remains misaligned!!!Does anyone have any ideas about the stearing wheel ?