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rover_75
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Discussion Starter · #1 ·
Hello everyone,
As you can see from earlier I am having real trouble with my 2.0 V6.
It had gone in for the 90,000/6yr service and whilst re-assembling the engine after changing the cam-belt,the operative damaged the thread which secures the cam drive gear to the camshaft resulting in a shafted camshaft!
The problem is obtaining a new one ,they have tried X- Part to no avail and cannot even get a delivery date and also other dealers , but nothing. Now they want to put a second hand camshaft on (if available).
What can I do? my preferance would be to wait for a new one from X-Part as the second hand option cannot be guaranteed(can it?)
What can I do?
 

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I would suggest you get them to either fit the second hand one so that you have your car until they can get a new one (and then fit that FOC as well of course), or provide you with a hire car of similar size FOC until they can fit a new one.

Alternatively, you could just say that you will accept the second hand one, so long as they give you a written guarantee on it and any parts damaged if it does fail, for a minimum of 50k miles.
 

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They have made a serious error here. They will be insured to cover such events. Don't take any sob stories or we can't do that sir. They have basically made your vehicle unuseable. Ultimately they are responsible for providing you with a replacement like for like car. Any problems take it to trading standards or your solicitor. They have already admitted gross incompetence.

Mr angry.

MM
 

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camshafts

there is a range of after market camshafts available for the kv6 from Motobuild,piper ect but all four would need to be replaced, worth a try?
 

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rover_75
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Discussion Starter · #7 ·
OK update on the situation as follows: X-Part have not even got a supplier for these engine parts(beware anyone in need of or having servicing done) so they could well be months away, alternative is have new non-genuine camshafts made(all 4) or fit second hand part from a breakers.
Now what would you do? and would you pay for the service.
 

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sean75 said:
OK update on the situation as follows: X-Part have not even got a supplier for these engine parts(beware anyone in need of or having servicing done) so they could well be months away, alternative is have new non-genuine camshafts made(all 4) or fit second hand part from a breakers.
Now what would you do? and would you pay for the service.
Absolutely do not even entertain paying for any of this. It is THEIR mistake, not yours. As MM said, they will be insured, and have a duty to rectify the situation.

If you want to end the issue quickly with a minimum of hassle and confrontation, then you could maybe offer to take the second hand option so long as they purchased it from a reputable source (I've not used them, but Roverbreakers seem to get good press on here) who is able to confirm the mileage on the car from which the camshaft has been taken. So long as the mileage on the donor car is the same or less than the mileage on yours, then you're not really getting too bad a deal IMO.

Having said that, you do of course have to work on the assumption that they will manage to actually fit the replacement properly :eek:

One final really petty point. If you do go down the other manufacturer camshafts route, it would probably be worth calling your insurers to let them know. There is no reason why there should be any difference to your premium as a result, as you're not fitting specifically performance-enhancing parts, but on the other hand, if you don't tell them and then have a smash, there is always a risk they could use that as an excuse not to pay out.

Hope that helps
 

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sean75 - if you can provide me with the part numbers of the items you are having difficulty with, I will see what I can do.

I have a fantastic contact within XPart, and I will see what I can do.
 

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rover_75
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Discussion Starter · #10 ·
Hi Ian
Unfortunately I don't have the part numbers.Are they on rave?If not maybe MikeM would have them?
Thanks
 

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sean75 said:
Hi Ian
Unfortunately I don't have the part numbers.Are they on rave?If not maybe MikeM would have them?
Thanks
If you go back to the garage tomorrow and ask them for the part numbers, I will then speak to Xpart. I'd rather they provide the part numbers, so that I know 100% that they are correct. That way, if they are wrong, the liability isn't on myself or MikeM.
 

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rover_75
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Discussion Starter · #12 ·
Are there any legal experts in the forum? I need to know how to proceed with this once it is (if ever) resolved.Can I withhold payment? does the garage have any claim on my car if I do? I'm confused!
 

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rover_75
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Discussion Starter · #13 ·
Yes I understand,I will do that first thing tomorrow.BTW if it helps when I phoned X-Part they seemed to know straight away when I told them the garage doing the work and the part required.There can't be too many requests for 2.0 v6 camshafts this week!
 

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Unfortunately, you would be actually acting illegally if you withhold payment - they would be within their rights to keep hold of your car.

You need to go through the correct channels to resolve this - ie The Garages complaints procedure. If unsuccessful, you must contact Trading Standards immediately. A garage must undertake due care and attention when carrying out a service that they are deemed to be an expert. This in itself, it is clear that they have been negligent. Trading Standards will be well versed in helping you.

When I had a problem earlier this year, they were fantastic and resolved the issue straight away.

Good luck.
 

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Sean, it is amazing how many times I have been told over the past 2 weeks that various parts are unavailable. My ZT was smashed up and needed around 20 parts that were unavailable.

I spoke to my contact at Xpart and every single part has been found. Hopefully, I'll be able to assist you. The lady at Xpart that I deal with is an absolute gem.
 

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rover_75
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Discussion Starter · #16 ·
Ian , This is indeed a ray of light in an increasingly dark situation. I have e-mailed the garage and hopefully they should get back to me within the next hour ,if not then I will phone them. When I get the part number do you want me to PM you or just post them up here?
Many thanks
 

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I have spoken to Xpart this morning and they have found an alternative supplier for the part, however, they are currently in pricing negotiations with them. Unfortunately, there is no ETA as to when these will become available.

They also did a search across the country and there are no units available at all at the dealers, as Xpart have informed you.

I'm sorry that I couldn't locate one for you. My only advice would be for your garage to try and locate one at one of the Rover specialists who would have stripped them from a damaged car.
 

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rover_75
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Discussion Starter · #19 ·
Ian,thanks for trying but I suspected as much.My next question now is

A:if a replacement is sourced should I accept it at the expense of all other options.

B:What level of guarantee should I expect or ask for

C:How much is it reasonable to expect to pay(not for this but for the other work which was done i.e. the service)
 

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sean75 said:
Ian,thanks for trying but I suspected as much.My next question now is

A:if a replacement is sourced should I accept it at the expense of all other options.

B:What level of guarantee should I expect or ask for

C:How much is it reasonable to expect to pay(not for this but for the other work which was done i.e. the service)
Hi Sean

I personally would ask for the service to be carried out free of charge as compensation for the problems that you have experienced, and I would certainly expect to guarantee their work for 12 months.

I wouldn't have a problem in them fitting a second hand part, as it would only put you back into the same position that you were in, prior to them mucking up the job.
 
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