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I would take photos and email Rimmers again. Ask them if the item is of merchantable quality; if not, they cannot possibly sell the item to another customer. Frankly, they should send you a straight replacement at zero cost (therefore zero Spanish customs).

I spend £100's with Rimmers every year - whether you do or do not spend a lot of money with them, they should step up and send you a free replacement. I would expect nothing else.

More and more one reads/sees on You tube more crap car parts appearing, even within official supply chains. The quality is getting worse in my view - poor manufacture and no quality control.
 
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