Are you allowed to say which dealer it is??? And is there not another MGR dealer in the vicinity??

I had heard iffey things about our nearest MGR dealer, so I went to the one in Stratford (which is owned by a certain member of the Phoenix Four ) to buy our 25, and the service there, both sales and aftercare has been great!! :O

I wouldn't write off an MGR purchase again based on the sloppiness of one dealer. It is worth a call to MGR to complain about this dealer, explain the situation with your dad and his experience, and it may get sorted more quickly...(and ultimately to your satisfaction).

Unfortunately, franchised dealers have their own interests at heart, and not yours or MGRs. :shake:

My dad was dissappointed with the trade in value that was put on his 2 year old Escort when trying to trade it in for another a few years back. All the dealers he went to in and around London were trying to rip him off. Then he came up here and went into our then local Ford dealer, who offered him exactly what he needed to pay off the remaining finance, and the car he was buying was £500 cheaper as well. So it pays to look around......

 

It's a great shame that the dealers are able to go so un-governed sometimes. Especially as there is a guy at Longbridge who is supposed to "oversee" the dealers and ensure good customer service. MGR's customer service appears to have improved of late, going by polls etc. (I think - can't prove) but events such as these really compound the issue and do nothing for MGR's overall reputation. After all, the dealers are the "face" of the company to Joe Public.

You could always write to Rover and voice your comments. If it goes unmentioned, nothing is ever likely to be done about it.

 

MG Rover need to stamp out this dealer problem. In my opinion the best method is to cut them loose as they are costing them money. I remember when I started in 1987 the phrase "The customer is always right" has gone out of the window. There is also to many young people at most dealer just out for there wage and do not car about sales or the image they are supposed to project by working for an MG Rover dealer. It is a shame as this sort of thing is getting more common every day even on hear. Could your dad not go to another dealer for the car to be fixed and have they not got a courtesy car on saying that we have only 4 and they are usually fully booked up with services and warranty work. Interestingly enough the dealer does not have to have any courtesy cars at all as MG Rover never put that in the terms of the franchise.

 

Does anyone know the correct person at Longbridge to complain to?

Cheers
Lee

 

I can find out on Monday his e-mail address and phone number or you could just complain to customer service and they should pass it on.

 

they should at least supply a replacement car, I should complain both
to customer service and to the emailadres from Sejin26.

 

they should at least supply a replacement car

As stated, they will only have a set number of courtesey cars. These are probably booked out a couple of weeks in advance.

To be honest, if I needed a car repaired these days in a very short space of time, I would not expect a courtesey car to be available, no matter who the manufacturer was.

Doesn't sound like they have a very courteous staff by all accounts though.

 

Thanks,

He didn't really expect a courtesy car at such short notice although he had a similar experience at Skoda and the Skoda dealer gave him a demonstrator for a few days. The dealer didn't even offer to give my dad a lift home or fetch him to collect the car which is now common courtesy at most other dealers if your car breaks down.

It was this take it or leave it attitude that really pi55ed him off and the other buyer.
Not even a "We'll see if we can fit it in sooner Sir"

Cheers
Lee

 

That's the worse bit isn't it. Just being fobbed off in the shortest sentence possible.

If you can see they are trying to come up with ways to help, then you can forgive some short comings.

 

My Dads 25 is one year old with 6000miles and the power steering pump has gone.

My dad needs the car as he's away next week on holiday to the coast

The dealer can't do it until next Thursday, they wont supply a replacement car and when my Dad asked to see the manager he was told he was being an awkward customer

This is the third and last time they have pi55ed my dad off and he will be getting rid off the 25 and wont be buying another MGR product.
There was also a guy who had agreed figures in the showroom for a MGZS, he actually joined in with the discussion with the Service Manager and at the end he said he had changed his mind and wouldn't be buying the car.
I'm also questioning whether I will be buying MGR next time round if the dealers are prepared to treat people like this.

I certainly will not be taking the 75 for servicing there again.

Cheers
Lee

I was in the Priory MG-Rover garage in Daybrook, Notts. today signing some paperwork for my new ZS and there was this one guy who was being a complete @rsehole to the dealer about a similar sort of problem (coincidence or what!?!?), although nobody was sticking up for this guy because he was being a total jerk. Just thought I'd mention it as it seemed like a bit of a coincidence.

Which dealer was your dad at? did he really keep his cool or did I spot him? lol, surely you've informed him not to punish MG-R for the dealers lack of customer service. You should know better being a member on here.

 

Sounds like a bunch of arseholes...the correct answers i.e...a dealer may only have a few courtesy cars...and you need to book in advance maybe....should not have to be found on here...it should be stated when he asked...rather than...no mate!


If i spoke to people like that, id be shot.
I dont understand why/how dealers/insurance companies(pet hate) get away with it!


Just to add that its not just Rover....
My sisters Clio...oh yes,...more problems than marilyn manson!...
She needed her second service, 36k i think it was...anyway...Renault wanted 285 for the service...

As her partners best mate owns all the local garages...they arranged for it to be done at Honda...for a price of 180...and you still get the fsh then as its approved.

Anyway...because it had the service light still on...Obviously Honda cant knock it off, they tryed to take it down to renault, but were too busy at the time, so we said fine...we will pop to renault another day.

So my sister rings up today...speaks to a service manager or sommit...a bit ****ty that she had her service done eleswhere, but anyway said yeh no probs...pop it down...takes a few minutes to knock the service light off, and its free etc etc.
(Service light just indicating it needs a service!)
(And oh yeh...we dont trust renault...after numerous things, the worst being trying to charge over 500 quid for a 200quid job...which we sorted...shouldnt have to...but thats the level of @rseholes...)

Anyway...she took it down today, and the dolly on reception gave her a hell of a time...cant be done on this car, its a fault, if the lights on its a fault, if its uinder warrenty its free, if not its 65 quid diagnostic check...
Service manager was wrong to tell you its free, its not.


Anyway, she eventually got it for free, and done in 5 mins.


But how fkin stupid eh.

And oh yeh, well im ranting...my dad decided to get her some mats as her old ones are soaked with water and tatty...(O yes...another windscreen leak they cant find)...
Apparently my dad said the way he dealt with him was appaling, not interested at all, hardly spoke blah blah.

So...not just Rover, its every fkin place.
W@nkers.

- Seriously though, why are they allowed to stress you out this much?

 

...Tell me about it... I had a problem when somebody reversed into my parked car... It was a non-fault claim that was taken in to be repaired by my insurer(direct line) who were excellent on the phone and sorted everything out brilliantly.

however... after tha car was taken in to the body shop to be repaired I phoned up to check on it's status. I was told that the car would be delivered to me that afternoon at around 4pm. FIne I thougt... I got home and waited until 4:30 I then phoned to see where it was. I was told that they couldn't deliver it today as they were too busy. Ok I replied (I know I should have been a bit firmer but wasn't) what time can you deliver it tomorrow? I was told that I couldn't be given a time but they would phone me first thing in the morning to sort out a delivery time. The the girl at the body shop said "do you want to settle the £450 excess now"?....."what"!? I replied...(heart beating in mouth) it's a non fault claim plus my excess is £250 and you've only had to repair the indicator on my front bumper.

She then got in touch with my insurance (and so did I) and th matter was resolved...eventually.

It really does surprise me how easy communication breaks down at large companies and how the the customer usually feels the main effect of it.

to top things off I had a clio as a courtesy car. It was 04 reg 1.2 16v with quite a few extras. fairly nice to drive (not a patch on my 25 though) but one slight problem... The back lights failed during a night drive and so did illuminated speed dial and rev counter...doh... seriously put me off renaults.

 

to top things off I had a clio as a courtesy car. It was 04 reg 1.2 16v with quite a few extras. fairly nice to drive (not a patch on my 25 though) but one slight problem... The back lights failed during a night drive and so did illuminated speed dial and rev counter...doh... seriously put me off renaults.

You managed to get a good one then!

 

lol....I'd hate to drive a bad one then!!!

 

I gotta say that I love the cars but i'm not impressed by the dealers. I'm glad I do all my own spannering so it's not such an issue but i'd think carefully about buying a new MGR. Well, no - thats a fib. I probably would buy one but all serviceing would be done elsewhere by a 'competent engineer' using genuine parts to uphold the warranty. I'd only use the dealers for warranty rectification & then never darken their doors again once the car's had it's third birthday.
It's a shame really, cos it mars an otherwise fair product.

DD.

 

Yup, my father has sampled the delights of Charles Hurst MG Rover's Courtesy Car Programme...... a bus into Belfast City Centre :err:

John

 

Many stealerships operate bus voucher programmes, nothing wong with that IMO.


The amount of courtesy cars is dictated to the dealership by MGR in relation to the number of service bays.

It does seem your father was treated rather badly, the offer of a lift home/collection wouldn't have gone amiss....

 

That lack of courtesy cars is a red herring....If I'd spent £X,000 on a new car and it needed warrentee work for more than a day or so I'd expect a courtesy car. And if the dealership had'nt got one I'd expect one off the forecourt of them to get themselves down to Avis PDQ!

My insurnace company managed (in less than 24 hrs) to get me a saturday delivery of a car so its not rocket science!

 

I was in the Priory MG-Rover garage in Daybrook, Notts. today signing some paperwork for my new ZS and there was this one guy who was being a complete @rsehole to the dealer about a similar sort of problem (coincidence or what!?!?), although nobody was sticking up for this guy because he was being a total jerk. Just thought I'd mention it as it seemed like a bit of a coincidence.

Which dealer was your dad at? did he really keep his cool or did I spot him? lol, surely you've informed him not to punish MG-R for the dealers lack of customer service. You should know better being a member on here.

It was Priory but not Daybrook.

 

That lack of courtesy cars is a red herring....If I'd spent £X,000 on a new car and it needed warrentee work for more than a day or so I'd expect a courtesy car. And if the dealership had'nt got one I'd expect one off the forecourt of them to get themselves down to Avis PDQ!

My insurnace company managed (in less than 24 hrs) to get me a saturday delivery of a car so its not rocket science!

Although he realised he probably wouldn't get a courtesy car the dealers wouldn't even look into an alternative.
When his Felicia had a problem the Skoda dealer loaned him the dealership demonstrator for a few days.
I also had a auto gearbox problem on a Scorpio years ago and the Ford dealer found me a car on the used car lot that was taxed, all I had to do was sort out some temporary insurance. The insurance cost me about £30 for a week but the Ford dealer let me have £30 worth of Petrol out of the pumps.
I had a wishbone go on my Alfa and the dealer got the car in the same day, gave me a lift home and collected me even though I live 16 miles away.

All we got from MGR is "Can't do that Sir"

Cheers
Lee

 

It was Priory but not Daybrook.

Well he should have known better than to take it to those bunch of Mongs up at Forest Town, Mansfield, they are completely useless.

It's the only place I know that has XPower exhaust brochures scattered around the dealership, but when asked about, they nothing about and as it turns out they cannot even get them as they are not xpower approved.

Also, I had my TF serviced there and they nicked the metal MG tyre valve caps I had on. They tried to claim it was done overnight and could do nothing about it. It was fortunate that the would be thieves had a set of plastic ones that they replaced them with. They even had a set of keys so they could nick my aluminium heater control nobs without having to break a window. They were soon quick to offer to replace them and give me £250 worth of vouchers for the trouble. A few complaints / police reports after nearly the whole staff was replaced, bar Simon (the only decent chap there) who was moved to Daybrook.

I'd avoid this dealer like the plague to be honest. There is a reason I now drive 20 miles down the A614 to daybrook for all of my issues. lol

 

The sooner all MG Rover dealerships become Phoenix branded under the direct control of MG Rover the better !!!!!

 

Shocking tale there James. Sadly, all too common nowadays.

 

I have a story about Priory in Nottingham. :guns:

A few years back I went to buy a T-reg Rover 200vi off them. The car was mint and had only done 18,000 miles. But I couldn't work out why it had cloth instead of leather seats.

Anyway I asked a contact at another MGR dealer to look into it and he pulled the record up on the system - turned out the car was built in 1996 :yikes:

Now I can't be sure that they knew this, however when I spoke to the manager and pointed this out he wasn't exactly apologetic. But after I walked away they just knocked 500 quid off the price and tried to sell it to someone else :twak:

 

i wised i knew this as a frend of mine has just bougt a 75 diesel estate to do cabbie work in