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Discussion Starter #1
As some of you will know, I have been having a few problems with the safety system on my car. It is currently sat in the Rover workshop awaiting a crash sensor for the front near-side. They told me 2 weeks ago that they had a sensor in stock but would need to order an ECU. The ECU arrived and was fitted on Friday but the crash sensor they had is the wrong one :eyes: Apparently the sensors on the new shape R75 are different to the old ones.

My problem is that Rover can't supply a sensor until early January, even after doing a dealer search for one :eek: I've contacted a chap in Norfolk who may be able to help but wondered if anyone knows of anywhere else that could fix me up....I'd be happy to stick a uded part on as I am part-ex'ing the car as soon as i get it back. I'm slightly stressed about this as i may lose the £200 deposit i have put down on the new car if this one isn't fixed soon
 

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Try www.Xparts.co.uk, one of these national 'find a part' searchers, note their phone number is 09001021002, which means its one of those £1/minute jobs.

Alternatively buy a magazine called 'Car parts' or something, normally beside the car mags, in WH Smith etc. and they have various Rover specialists etc. listed.

Spare parts, or rather lack of stock, is becoming an increasing problem (for customers) with dealers (not just Rover I hasten to add, try lack of brake parts, from Volvo...safety???). I had to get a 17" serpent sent from Leeds, because rover had them on 'back-order'. If your dealer is helpful (as indeed Ewens of Cornhill were to me) than they contact the dealers to see if one has the component you're after in stock.

Good luck!! Breakers probably the best bet!

CAM
 

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Discussion Starter #4
Thanks for the quick reply :) i'll give xparts a try now...

just noticed that i can't spell sensor! stuck an 'e' on the end of it in the subject heading :rolleyes:
 

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Ask your Rover dealer for Rover customer service contact number, then ring them and tell them January is not "quite" good enough, you'll be surprised how many parts get released when the actual customer rings Rover direct.

DaveH
 

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Discussion Starter #7
Thanks for the advice DaveH....Definitely worth a try. I'm going to pay my dealer a visit first thing in the morning and stand there until something is sorted out. I'm going to get them to try the contact number i have for the Norfolk breakers yard too.

It is a very 'sore' point CAM :eek:uch: All i need is the impact/crash sensor fitting and then i can swap the car for my new one :s2h: this is the main reason for January not being acceptable
 

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yup, I'd be pretty hacked off too!

Good tip about ringing rover direct. Did that for a dealer who took 3 attempts to fix my 420GSi's cruise control. when I called Rover, the dealer on the next attempt miraculously found the fault.

Good luck!
 

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Discussion Starter #9
Thanks....i'll need all the luck i can get if the last 2 weeks are anything to go by. I'm going to set up camp in the showroom until they track down a part for me :)
 

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Seems to me you have a very lazy dealer on your hands. The list for 75 parts that can not be obtained for next day delivery is only 3 A4 sheets long. This might seem long to some people but when you class a washer/screw as and Item there does not appear to be much of a problem. I would go into the dealer and demand that they either get the part or you will go else where. Also I am very interested in the part about a new ECU. Why did you have to have that fitted.
 

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Discussion Starter #12
Sejin26 said:
Seems to me you have a very lazy dealer on your hands. The list for 75 parts that can not be obtained for next day delivery is only 3 A4 sheets long. This might seem long to some people but when you class a washer/screw as and Item there does not appear to be much of a problem. I would go into the dealer and demand that they either get the part or you will go else where. Also I am very interested in the part about a new ECU. Why did you have to have that fitted.
My dealer is very lazy and the customer service has been very poor. This is mainly down to the lack of communication between the mechanics and the girls on reception :( I am going in to the dealer when they open today and i am going to stand there until a part is sourced. From what I have been told, the ECU has been damaged do to the ABS sensor cable shorting but surely this should blow a fuse?? It all started when my ABS was coming on under very light breaking. I rang the RAC and jacked the car up to find that someone in the past had routed the ABS sensor cable incorrectly and it had been rubbing against the rubber boot at the end of the drive shaft! This resulted in the rubber outer wearing out and the cable shorting. Apparently the diagnostics system flagged up the ABS sensor, ECU unit and impact/crash sensor :err: They had the ABS sensor in cable in stock and they were fitted withing a couple of days. They told me that they had the impact sensor in stock but needed to order the ECU. The ECU is on back order and so they had to do a dealer search which resulted in an ECU being sent from Glasgow. This took 4 days to arrive! :eyes: The ECU was fitted on Friday but they then found that the impact sensor they had in stock was for the latest R75 models and wouldn't fit my car. This is on back order too and not available until early January. This all happened last thing on Friday so nothing can be done until today. Apparently, one of the mechanics knows of somewhere that might have one and i may have found a company in Norfolk that has one so we'll have to see what happens when i visit the dealer. I wont be leaving until one is on it's way :cus:
 

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Discussion Starter #15
roverbreakers.com had the impact sensor in stock but now my dealer is struggling to get the car to communicate with their system due to missing GM data. The dealer has had to request the data from Rover and this is taking a while..The car has been off the road for almost 3 weeks now. I have been told that the car should be done tomorrow but i'm not holding my breath
 
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